Welcome to NORUM TECH. At NORUM TECH, we strive to provide secure and seamless payment gateway solutions. Your satisfaction is important to us, and we maintain a transparent refund and return policy to ensure fairness and clarity for all our customers.
1. Eligibility for Refunds
Refunds are applicable only for transactions made through our official website, NORUM TECH. Refund requests must be made within 7 days of the transaction date. A valid reason and proof of purchase are required for processing refunds. Refunds will not be issued for services that have already been rendered, activated, or consumed.
2. Non-Refundable Items
Due to the nature of our business, the following services are non-refundable:
- Customized or integrated payment solutions
- Subscription-based services after activation
- One-time setup or consultancy fees
- Transaction or processing charges
3. Process for Refund Request
To initiate a refund, please contact our support team at info@norumtech.store with your order ID, transaction details, and the reason for the request. Our billing team will review your request and respond within 5–7 business days. If approved, refunds will be processed back to the original payment method within 7–10 business days, depending on your bank or payment provider.
4. Return Policy
Since NORUM TECH provides digital payment gateway services, no physical products are delivered; therefore, returns are not applicable. However, if you experience a technical issue with a service or subscription, please report it to info@norumtech.store for resolution.
5. Transaction Disputes
If you notice an unauthorized or incorrect transaction, contact us immediately at info@norumtech.store. We will investigate and coordinate with the relevant payment providers to resolve the issue promptly.
6. Policy Updates
NORUM TECH reserves the right to modify or update this refund and return policy at any time without prior notice. The latest version will always be available on our official website, NORUM TECH Refund and Return Policy.
Contact Us
For any refund or policy-related queries, reach out to us at info@norumtech.store.
We are committed to maintaining transparency and delivering trustworthy payment solutions through NORUM TECH